Shipping policy

I’ve rewritten this into a cleaner website-ready Shipping Policy for Black Gate Lamb Box Co:

Shipping Policy – Black Gate Lamb Box Co

At Black Gate Lamb Box Co, we take great care to ensure your order arrives fresh, well-packaged, and in the best possible condition. We offer a number of delivery and collection options to suit your needs.

Free Farm Collection

Free farm collection is available on all orders. Simply select the Pick-Up option at checkout and we will contact you with collection details once your order is ready.

Local Home Delivery

Home delivery is available within 20 miles of the farm for a delivery charge of £6.50. The distance will be automatically calculated at checkout.

Once your order has been placed, we will contact you with an estimated delivery date based on current lead times and availability.

Postal Delivery Across Ireland

Postal delivery is available across Ireland, North and South, for selected fresh produce only. Please choose from the Available for Postal Delivery section when placing your order.

All postal orders are sent from the Republic of Ireland, helping to ensure there are no additional customs charges. Orders are shipped using next-day delivery in temperature-controlled packaging, designed to keep your order at the correct temperature for at least 48 hours.

Delivery Process

Our courier will contact you when your parcel is out for delivery. We recommend that someone is available to receive the delivery, especially as all postal orders contain fresh produce.

Where possible, couriers are asked to leave boxes in a safe place if one is available. If you are not home and no safe place is available, delivery may be attempted again on the next working day.

Please note, if a delivery attempt has been made and no one is available to receive the order, we cannot offer a refund or replacement. It is the customer’s responsibility to ensure someone is available to accept delivery or that suitable safe-place instructions are provided.

Delivery Timeframes

Once dispatched, postal orders are sent using a next-day delivery service. While we do our best to ensure orders arrive on time, delivery times may vary depending on your location, courier availability, weather conditions, or other circumstances outside our control.

Black Gate Lamb Box Co cannot be held responsible for delays caused by courier services, adverse weather, or circumstances beyond our control, but we will always do our best to assist where possible.

Incorrect Delivery Details

Please ensure that all delivery information is accurate at the time of ordering. We cannot be held liable for delays, failed deliveries, or lost orders caused by incorrect or incomplete address details.

Securing Your Delivery Slot

Please place your order as early as possible to secure your preferred delivery slot. Once your order has been received, we will contact you with an estimated delivery or collection date based on current lead times.